Answering Customers' Questions the Intelligent Way More products, growing product complexity, and rapid change increase the amount of information required to deliver high quality customer support. Increasingly, enterprises need information search and retrieval solutions that enable agents, customers, partners and suppliers find answers more efficiently, accurately and quickly.

Email continues to be one of the fastest growing customer service channels, enabling companies to reduce their cost per contact by up to 75-80% compared with phone interactions. Discover how to make the most out of this medium.

KANA is a named a leader in Interaction-Centric CSM Software and has received the highest score for Current Offering amongst all interaction-centric vendors. According to Forrester VP and Research Director, Chip Gliedman, "KANA, a best-of-breed eService provider for more than a decade, continues to evolve the breadth and depth of its suite."